Refund policy

Last updated: September 22, 2026

HYFEN products are personalized and made to order. Because each item is produced specifically from the countries, design style, message, size, color, and other options selected at the time of purchase, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or customer-approved personalization choices.

Damaged, defective, misprinted, or incorrect orders

If your item arrives damaged, defective, materially misprinted, or different from the personalization submitted with your order, contact us within 14 days of delivery. Please include your order number and clear photos showing the issue. After review, we will arrange an appropriate replacement or refund for verified production or fulfillment errors.

Personalization and sizing

Please review your selected countries, design style, message, size, color, and product before placing the order. We cannot normally replace or refund an item because a customer entered or approved the wrong personalization, selected the wrong size, changed their mind, or no longer wants the design.

Cancellations and changes

If you need to change or cancel an order, contact us as soon as possible. Because production can begin shortly after an order is placed, changes or cancellations cannot be guaranteed once production has started.

Refunds

When a refund is approved, it is issued to the original payment method. Your bank or payment provider may require additional time to post the funds to your account.

Screen and print differences

Minor differences in color, placement, or appearance can occur between an on-screen preview and the finished printed product and are not normally considered defects unless the finished item is materially different from the approved design.

Contact

For an order issue, contact support@hyfentees.com with your order number and supporting photos where applicable. This policy does not limit any rights that cannot be excluded under applicable law.